Terms of Use (customers)

Last updated: 24 October 2026 · Version 2026-10-draft-1

These terms apply when you use Chal Buddy as a customer: the website at chalbuddy.com, the web app at app.chalbuddy.com and the Chal Buddy mobile apps (together, the Platform). The Platform is operated by [Company legal name], a company registered in India with CIN [CIN] and its registered office at [Registered address] ("Chal Buddy", "we", "us").

By creating an account or making a booking you agree to these terms, the Community Guidelines, the Cancellation and Refund Policy and the Privacy Policy.

1. What Chal Buddy is

1.1 Chal Buddy is an online marketplace. It lets you book time with verified individuals ("Companions") for platonic activities in approved public places (for example coffee and conversation, city walks, shopping, movies and events) and for one-to-one online talk and gaming sessions.

1.2 Companions are independent individuals. They are not employees or agents of Chal Buddy. Chal Buddy acts as an intermediary that provides the Platform, verification, safety tools and payment handling.

1.3 Chal Buddy is strictly platonic. Bookings are for company during the booked activity only. Any request for physical intimacy, or for any service outside the booked activity, is forbidden.

1.4 Talk and listen sessions are friendly company, not counselling, therapy or medical advice. Companions are not counsellors or health professionals. If you are in distress, call Tele-MANAS, the free government mental health helpline, on 14416. In an emergency, call 112.

2. Who can use Chal Buddy

2.1 You must be at least 18 years old. We ask for your date of birth when you sign up and will close accounts of anyone under 18.

2.2 You must give true information and keep it up to date. One person may hold one account.

2.3 Before your first in-person booking you must verify your identity with an ID check and a live selfie through our verification partner.

3. Your account

3.1 You sign in with your mobile number and a one-time code. Keep access to your phone secure; you are responsible for activity on your account.

3.2 You can switch between customer mode and companion mode with the same account. Companion mode is governed by the Companion Agreement.

3.3 You can delete your account at any time from the website or the app. See the Privacy Policy for what happens to your data.

4. Bookings

4.1 In-person meetups take place only at approved public venues listed on the Platform, in cities where Chal Buddy is live, and within booking hours (normally 09:00 to 21:00 local time). Meetups at homes, hotels or other private places are not allowed.

4.2 A booking lasts between 1 and 4 hours and must start at least 2 hours after you request it. A Companion may accept or decline. A request that is not accepted in time expires and you are refunded in full.

4.3 Meetups and online sessions run only in the Chal Buddy mobile app. On the day, both people check in with a code in the app; check-in, live location sharing, SOS and safety check-ins are not available on the website.

4.4 Chat on the Platform blocks phone numbers, email addresses, links, social media handles, UPI IDs and requests to pay outside the Platform. Do not try to get around these filters.

5. Prices and payment

5.1 Companions set their own hourly price within limits set by Chal Buddy. You pay the Companion's price plus a booking fee (currently ₹49, including GST). The full price is shown before you pay.

5.2 All payments are made through our payment partner, Razorpay, by UPI, card or net banking. Your payment is held and released to the Companion only after the meetup has ended and 24 hours have passed without a dispute.

5.3 Never pay a Companion in cash or outside the Platform. Doing so breaks these terms and removes the protection of our refund and safety processes.

6. Cancellations and refunds

Cancellations and refunds follow the Cancellation and Refund Policy.

7. Your conduct

7.1 You agree to follow the Community Guidelines. In particular you must not harass, threaten, discriminate against or record any person without consent; must not ask for or offer anything outside the booked activity; and must not bring anyone else to a meetup without the Companion's agreement in the app.

7.2 We may warn, suspend or permanently close an account that breaks these terms. A report of a serious safety concern may freeze an account until our team has reviewed it.

8. Reviews and reports

8.1 After a booking you may leave an honest review. Reviews must not contain personal contact details, offensive language or false statements.

8.2 You can report or block anyone at any time. False reports made in bad faith may lead to account closure.

9. Safety

Chal Buddy provides safety tools (verification, approved venues, in-app check-in, SOS, trusted contacts and a safety team), described in the Safety Policy. These tools reduce risk but cannot remove it. Use your judgement, meet only at the approved venue, and use SOS or call 112 if you feel unsafe.

10. Liability

10.1 To the extent permitted by law, Chal Buddy is not responsible for the acts or omissions of Companions or other users, and our total liability for any booking is limited to the amount you paid for that booking.

10.2 Nothing in these terms limits any liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

11. Intellectual property

The Platform, the Chal Buddy name and logo belong to Chal Buddy. You may not copy or use them without our written permission. You keep ownership of content you post, and give us a licence to show it on the Platform.

12. Changes

We may update these terms. We will tell you about important changes before they take effect. Continuing to use the Platform after that means you accept the updated terms.

13. Law and disputes

These terms are governed by the laws of India. Courts at [City], Gujarat have jurisdiction, subject to any rights you have as a consumer to bring a complaint where you live.

14. Grievances and contact

Complaints are handled under our Grievance Redressal process. Grievance Officer: [Grievance Officer name], [grievance@chalbuddy.com].